Terms of use

The full text below is what applies. The "In plain words" boxes explain each part in everyday language and do not change it.

Who we are and what Welfry is

Welfry is published and run by WoopsyLoopsy, obrt za dizajn, proizvodnju, trgovinu i usluge, vl. Anamarija Kukulj, a sole-trader business (obrt) with its seat at Ulica Gustava Krkleca 20, 10000 Zagreb, Croatia, registered in the Obrtni registar under MBO 99281490. You can reach us at hello@welfry.com or +44 7350 333901. "We" in these terms means WoopsyLoopsy, vl. Anamarija Kukulj. Full details are in Legal information at the end.

Welfry is an app for planning and recording a household's money. It does not connect to a bank, cannot move, hold or send money, and is not a bank or a payment service. Figures such as Safe to spend are worked out only from what you enter and the plan you make. Welfry is not financial, investment, tax or legal advice. For decisions with real consequences, talk to a qualified adviser.

These terms apply when you use Welfry. The licence to use the app itself is Apple's standard licence agreement for App Store apps, which applies alongside these terms. If you are a consumer, nothing in these terms takes away the rights the law gives you.

The ways to own Welfry

Prices below are those in the euro App Store. Welfry is not sold in the United Kingdom for now. A household can have at most ten people on any plan.

Welfry free costs nothing, for one person on one phone: 5 envelopes, 1 goal and 20 receipt scans a month, with the month kept only on that phone. Your history, export and every security feature are never limited. Adding a second person, or going past those limits, needs Welfry Local or Welfry Cloud.

Welfry Local is a one-time purchase, €24.99, for two people in the household. One person in the household buys it for the whole household. Each extra person, up to ten, is a further one-time purchase of €5.99. Your month stays on your phones. Each member's phone shares it with the others through that member's own iCloud, which needs an Apple Account and enough space there.

Welfry Cloud is a subscription in two sizes. Cloud is for up to four people in the household, at €4.99 a month or €39.99 a year. Cloud Family is for up to six, at €6.99 a month or €55.99 a year, and each extra person, up to ten, adds €1 a month or €8 a year. One person in the household subscribes for the whole household. Cloud keeps the same month on every phone, through our servers in the EU. New subscribers get 14 days free on a monthly plan, once per Apple Account. There is no launch price: the prices are the same from the first day.

Every plan includes every security feature, the widgets, and export of your household's records at any time. Prices in the App Store include VAT and are set per country, so the price you see in your App Store is the one that applies.

How buying works

Welfry is sold through Apple's App Store (and later Google Play). Apple takes the payment and handles refunds under its own terms. In the European Union Apple sells the app in its own name; in other countries it sells it on our behalf. Either way, we are responsible for Welfry working as described.

• Cloud renews automatically at the end of each month or year until you cancel. Cancel in your iPhone's Settings (your name, Subscriptions, Welfry) at least a day before it renews. Deleting the app does not cancel it. After you cancel, Cloud runs to the end of the period you paid for.
• The free trial on a monthly plan is for new subscribers, once per Apple Account. It ends after 14 days and the first payment is taken then, unless you cancel at least a day before it ends.
• If the price of Cloud goes up, Apple tells you in advance, and where the law requires it you have to agree before the new price applies. You can always cancel instead.
• When Cloud ends, each of your household's phones keeps the month, but the phones no longer sync with each other. We keep our copy for at least 30 days after the last paid day, so you can export it or subscribe again. We email the household's admins at least 7 days before we delete it from our servers.
• Restoring a purchase: on a new phone signed in with the same Apple Account, open Welfry and tap Restore purchases. For Cloud it is in Profile. For Local it is in Profile, Household, Sharing, and on the screen where you buy Local.
• Family Sharing: Welfry's purchases are not shared through Apple's Family Sharing. The household already carries them: the people you invite into your household use what it bought.

Your right to withdraw

If you are a consumer in the EU or EEA, you can withdraw from a purchase within 14 days without giving a reason. Because Apple sells Welfry, you do this through Apple: in your Apple Account under Purchase History, using Withdraw Transaction, or as Apple explains at support.apple.com/118223. For Cloud, if you asked for it to start straight away, Apple may keep a part of the price for the days you used. Refund requests in any country also go to Apple at reportaproblem.apple.com, because we cannot refund App Store payments ourselves.

Accounts and households (Cloud)

• You need to be at least 18 to have a Welfry account. Children do not get their own account; a parent plans for them, an allowance for example, inside the parent's own household.
• An account is for one person. Keep your sign-in to yourself.
• A household's admins can invite people and remove them. Everyone in a household sees the household's whole month, including every entry and who logged it. That is how Welfry works, so only join a household with people you are happy to share that with.
• The household's records belong to its members together. Any member can export the household's records at any time, and a member who leaves keeps their export. We do not decide disagreements between members, for example after a separation.
• If you leave a household, what you logged stays with it, under your name, because it is part of the other members' month. If you delete your account, the money facts you logged stay without your name, as the privacy policy explains.
• If a member has died, an admin of their household or their next of kin can write to us with proof, and we will close their account.

Your content

What you enter is yours. You allow us to store and process it only to run Welfry for you and your household: to keep it, sync it to your household's phones and back it up. We do not use it for anything else, and the privacy policy says exactly what we keep.

Fair use

Use Welfry for your household's own money. Do not use it to break the law, to store material that is illegal, to attack or overload our servers, to get into someone else's household, or to copy or resell the service. If you see illegal content or misuse, report it to hello@welfry.com.

If someone breaks these rules seriously, for example by attacking our servers, we may suspend their access at once. Otherwise we will warn first and give reasons. If we end Cloud for a household that did nothing wrong, it gets back the unused part of what it paid, and can export its records first.

What Welfry does and does not promise

Welfry must work as we describe it, here, in the App Store and on our website. If it does not, the law gives you the right to have it fixed, and if we cannot fix it, to a price reduction or a refund.

• Welfry works only with what you enter. If an amount is wrong or missing, the figures that depend on it are too.
• Scanning reads receipts on your phone and can make mistakes. That is why nothing counts until you check it.
• Welfry is not tax software and does not keep records for any legal purpose.
• Updates. We keep Welfry working, with fixes and security updates. For Cloud, we do this for as long as you subscribe. For Local, we do this for at least two years from your purchase, and after that for as long as Welfry still supports your version of iOS.

Liability

We are responsible for loss we cause, as the law sets out. There is no limit to that responsibility for loss we cause on purpose or through gross negligence, or for death or personal injury we cause. We are not responsible for loss that comes from numbers you enter that are wrong or missing, or from decisions you make based on Welfry's figures. Where the law allows, we are not responsible for indirect loss caused by our ordinary negligence. Nothing here limits your rights as a consumer.

Changes to Welfry and to these terms

We improve Welfry all the time. We may change Cloud, or these terms, for good reasons: to keep it secure, because the law or Apple's or Google's rules change, because a service we rely on changes or becomes much more expensive, or to add features. If a change would make Cloud worse for you, we tell you in the app and by email at least 30 days before, and you can cancel for free before it applies and get back the unused part of a yearly payment. Changes that do not make anything worse for you can take effect when we publish them.

We will not take away from Local what you paid for.

If Welfry ever closes

If we ever have to stop running our servers, we will tell every Cloud household at least 90 days before, keep export working all that time, make sure the unused part of any yearly payment comes back to you, and release a final update that moves every household onto its own phones, as Local, so nobody loses their months.

Refunds we owe you

Where these terms say you get money back from us, we ask Apple to refund it, and if Apple cannot, we pay it to you directly.

Complaints

Write to us at hello@welfry.com or by post to WoopsyLoopsy, vl. Anamarija Kukulj, Ulica Gustava Krkleca 20, 10000 Zagreb, Croatia. We confirm we received it straight away and answer in writing within 15 days. We keep a record of complaints for one year.

If we cannot resolve a complaint, our written answer names the out-of-court dispute resolution body that can hear it and says whether we will take part. Consumers in another EU or EEA country can also get free help from the European Consumer Centre in their country.

Law and courts

These terms are governed by Croatian law. If you are a consumer, you also keep the protection of the mandatory law of the country where you live. You can bring a claim in the courts of Croatia or of the country where you live, and we will bring a claim against you only in the courts where you live.

Apple and Google

These terms are between you and us, not Apple or Google. Apple and Google do not support Welfry and are not responsible for it. Payments, withdrawals and refunds are handled by them as described above. Apple's standard licence agreement for App Store apps applies to the app.

Legal information

• Business: WoopsyLoopsy, obrt za dizajn, proizvodnju, trgovinu i usluge, vl. Anamarija Kukulj
• Seat: Ulica Gustava Krkleca 20, 10000 Zagreb, Croatia
• Register: Obrtni registar, MBO 99281490
• VAT: Not in the VAT system
• Email: hello@welfry.com
• Phone: +44 7350 333901
• Complaints: as described in Complaints