How can we help?

The answers most households look for, in the same words the app uses. If yours is not here, write to us.

Getting started

How do I get started?

Welfry is coming soon to the App Store. Once it is out, download it there. It is free for one person, and you choose Local or Cloud when someone joins you or you want more. Setup asks what comes in each month and what is already promised, then suggests envelopes for the rest. It takes a few minutes, and you can change all of it later.

What is an envelope?

An envelope is a plan for one kind of spending. It is not a container and no money ever sits inside it. You say groceries should cost 900 this month. Welfry does not move a single coin. It watches what you log and counts it down.

That is why Safe to spend is what is left across all your envelopes, never more than the month has once your commitments are paid, and why going over an envelope changes a number rather than blocking a payment.

What is Unsorted?

An entry you logged without saying which envelope it belongs to. It counts as money out straight away, so your month is right, but it is not counted against any plan until you sort it.

It exists so that logging something in a shop takes one tap and no decisions. Home shows you what is waiting whenever you have a moment.

What happens if I go over an envelope?

Nothing stops. The envelope shows what you went over by, Safe to spend comes down, and the month carries on. Welfry cannot decline a payment and would not want to.

Going over is information, not a failure. Most months something costs more than planned, and the useful thing is seeing it early enough to take it from somewhere else.

Can I change an envelope in the middle of a month?

Yes, at any time, and it takes effect immediately for the month you are in. Open the envelope and change what goes into it.

Nothing you have already logged moves or is recounted. You are changing the plan, not the history.

Households and invites

Who can see what I log?

Everyone in your household sees the same month, including every entry, with your name on the ones you logged. That is the whole point of a shared ledger.

What nobody gets, including you, is a ranking of who spent more. Welfry does not build one and will not.

How do I invite someone?

With Cloud: Profile, then Members, then Invite someone. Welfry gives you a code to pass on however you like, and whoever uses it makes their own account and joins your household.

With Local there are no accounts: the second person installs Welfry on their phone and joins your household through iCloud, as the app shows you.

Can our household share Welfry Local?

Yes. Two people are included, and you can add more, up to ten, for €5.99 once each. The phones share the month through each member's iCloud, and it is encrypted on the phone before it leaves. Nothing goes through our servers.

What happens if I leave a household?

You lose access to those months on every device you own. Everything you logged stays with the household, under your name, because a month everyone had agreed on must not change because somebody left.

If you are the only admin you cannot leave until somebody else is one, so a household can never be left without anyone who can run it.

Local and Cloud

What is the difference between Local and Cloud?

Local is €24.99 once, for up to two people, and keeps everything on your phones. Cloud is a subscription for up to four people, or six with Cloud Family, with the same month on every phone, through our servers in the EU. Either way, one person in the household buys Local or subscribes to Cloud for the whole household. Local and Cloud Family can grow to ten people.

For now, only a household on one phone can move from Local to Cloud.

Can I move from Local to Cloud?

For now, only a household on one phone can move from Local to Cloud, and everything it has logged comes with it. A household that shares Local between phones cannot move yet. Local is a separate one-time purchase, so starting Cloud does not refund it; Apple handles any refund request.

Sync

Does Welfry work offline?

Yes. Everything you log is saved on your phone first and sent on when there is a connection. With Cloud the other phones in your household see it within moments. With Local they see it once iCloud has carried it across.

Why does the other phone not show my entry yet?

Check that both phones are online and in the same household. With Local, both phones need to be signed in to iCloud. Opening Welfry on the other phone fetches the latest month.

Privacy and data

Why can Welfry not see my bank?

Because we decided never to ask for a bank login, and we are not going to change our mind about it. Handing your bank credentials to an app is the single most dangerous thing a money app asks of you, and once it has them, so does everyone who ever breaks into it.

It costs you a few seconds per entry. What it buys is that there is nothing here worth stealing.

Does Welfry move my money?

No. Welfry has no connection to any bank or card and cannot move anything, and that is deliberate rather than a missing feature.

What it does is keep a record of what you and the people you live with have agreed the month should look like, and what has actually happened so far. Your money stays exactly where your bank put it.

How does scanning a receipt work?

Your phone reads the receipt: the picture is never sent anywhere to be read. Welfry proposes an amount, a shop and a date, and you check them before anything counts.

Welfry keeps what you checked, not the photo. With Cloud the entry you checked reaches the other phones in your household, the photo stays on your phone, and the receipt's text is never kept on our servers.

How do I export or delete our data?

Profile, then Privacy and data. Export gives you your household's records, as a file you keep; write to us for anything else we hold. With Cloud, deleting your account there removes your account and what you logged alone; in a shared household your entries stay, without your name. If you are the only admin of a household you share, make someone else an admin first. With Local, remove the app, then remove Welfry's data from iCloud in your iPhone's Settings.

The privacy policy has the details of what is kept and for how long.

Billing

How do I cancel Cloud?

In your iPhone's Settings, tap your name, then Subscriptions, then Welfry. Cancel at least a day before it renews. Deleting the app does not cancel the subscription.

What happens if I cancel Cloud?

Cloud keeps running to the end of the period you paid for. After that, each phone keeps everything the household logged, but the phones stop syncing with each other. We keep our copy for at least 30 days after the last paid day, so you can export it or subscribe again, and then delete it from our servers. Your history is never locked away.

How do I restore a purchase on a new phone?

Sign in to the App Store with the same Apple Account, open Welfry and tap Restore purchases. For Cloud it is in Profile. For Local it is in Profile, Household, Sharing, and on the screen where you buy Local.

Can I get a refund?

Purchases are made through Apple, so refunds are too. Ask at reportaproblem.apple.com with the Apple Account you paid with.

Still stuck? Write to us.

Tell us which iPhone you use, which plan you are on, and what you tapped just before it went wrong. A screenshot helps. We answer within two working days.

hello@welfry.com
Welfry is published by WoopsyLoopsy, obrt za dizajn, proizvodnju, trgovinu i usluge, vl. Anamarija Kukulj, Ulica Gustava Krkleca 20, 10000 Zagreb, Croatia. MBO 99281490. Phone +44 7350 333901, email hello@welfry.com. Complaints are handled as the terms describe.

To export or delete your data, see Privacy and data above, or read the privacy policy.